Shipping Policy

US Shipping Details:

Standard Express

  • In-stock merchandise will normally arrive in 3-6 business days.
  • Orders received by 4:00pm ET will be processed the same business day.

Shipping Charges:

Continental US

Merchandise
Total
Standard
(3-6 Business Days)
   
$0 – $49.99$7.99   
$150.00+US Free   

Territories & APO/FPO

Merchandise
Total
Standard
(10-14 Business Days)
$0 – $49.99$13.00
$150.00+FREE
 

Other Information:

  • Business Days do not include weekends or holidays.
  • Allow 1-2 days additional for Alaska and Hawaii.
  • Same day order processing for orders received by 4:00 ET. Orders placed after 4:00pm ET will be processed the following business day.
  • Some items ship directly from our vendors and may take additional time for delivery.
  • Personalized or items requiring alterations – allow one extra day processing.
  • Shipping Restrictions and messages are viewable on the product detail page or after adding items to your basket or during checkout. (Only for Web Pages).

Shipping Charges:

Canada

Order AmountInternational Standard Surface
(7-14 Business Days)
 
$0 – $50.00$13.95 
$50.01 – $75.00$14.95 
$75.01 – $100.00$15.95 
$100.01 – $150.00$17.95 
$150.01 – $200.00$18.95 
$200.01 – $250.00$19.95 
$250.01 – $300.00$21.95 
Over $300.00$22.95 

Canada Shipping 

Details:

Shipping Charges

  • Duties and taxes will be pre-paid and a $3.50 broker fee will be assessed per order.
  • Shipping alternatives vary. Call or email for details.
  • Shipping Restrictions and Messages are viewable after adding items to your basket or during the time of checkout when ordering on-line.

Returns and Exchanges

If you are not completely satisfied with your order, we will provide a refund or exchange the item within 30 days of purchase. Simply fill out the return form on the invoice included with your order and send the package by surface mail to:

United Outdoor Supply
Attn:  US Returns
596 N. Unionville Rd.
Bay Port MI. 48720

If the package was damaged in shipment, is a perishable item,  or you received the wrong merchandise, please Email Customer Service at [email protected]

Customer Service

For assistance contact United Outdoor Supply Customer Service:
Call: 1-989-656-0415 Sun-Sat (7 days a week)
Email: [email protected]

Backorders

We make every attempt to have all items in stock. However, in the event an item is back-ordered, it will be shipped as soon as possible by Surface. We are not able to back order an item that sells for less than $50.

Canadian Duty, Taxes and Brokerage

When you place an order with United Outdoor Supply, you authorize our custom broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. We will expedite delivery through Customs by collecting all taxes, duty and brokerage charges in advance. Returns: In returning merchandise to our appointed Canadian address, you are authorizing our broker to file a claim for duties and taxes with Revenue Canada and receive, endorse and deposit all such refunds. This allows United Outdoor Supply to refund all duties and taxes quickly and directly to you, Our Customer.

Payment Methods

We accept Visa, Mastercard, American Express, Discover and PayPal. Exchange rates are automatically calculated on credit card orders.

  • All payments in U.S. funds.
  • United Outdoor Supply gift cards and gift certificates may also be used on an order.
  • We are not able to accept COD or cash orders.

Miscellaneous Policies

  • Alterations and Monogramming please allow one extra day processing.
  • Merchandise prices and specifications are subject to change without notice.
  • Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any inconvenience.
  • Not all products are available in all areas due to country, state and local laws. Hazardous and other restricted items cannot be shipped into Canada.
  • We reserve the right to limit product quantities to dealers. Actual shipping charges may apply.